Shipping and Handling

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Last Update; November 1st, 2008

Shipping Rates and Delivery Estimates

Service Management Society ("SM-S") store orders are shipped via United Parcel Service (UPS) so that they are traceable.  If you prefer a different shipping carrier, do not place your order online.  Instead contact us directly via phone, fax or e-mail to make those arrangements.  

Customers outside the United States are responsible for paying all duty and brokerage charges charged directly through customs.  These fees are unknown to SM-S and therefore are not charged as part of determining the final amount to be charged.  We take measures to ensure that the value of your shipment is declared accurately, and that all necessary paperwork accompanies your shipment to minimize any customs clearance delays.

Please allow 7 to 10 business days for delivery of books that are in stock when you place your order.  Please allow for longer delivery time if your order is shipping to an address outside of the United States. We can provide an estimated delivery date on orders that have been shipped, if this information is available from the carrier.  

Shipping Services

  • UPS Ground:  Delivery in 1-5 business days (Monday – Friday) based on distance to destination.
  • UPS 2nd Day Air*:  Delivery in two business days, typically by end of day.
  • UPS Next Day Air*:  Delivery on next business day, typically by 10:30 a.m.  Friday orders will be delivered on Monday.
  • UPS World Wide Express:  Delivery in 1-3 business days, typically by 9:00 a.m.  NOTE: This does not account for delays due to customs clearance in country.

*Next Day Air and 2nd Day Air orders that are received by 12:00 noon US Eastern Time will be shipped the same day (or Monday if order is received on Saturday or Sunday).  Orders received after 12:00 noon will not be shipped until the next business day.  For other rush deliveries, contact us directly via phone, fax or e-mail to make arrangements

Shipping and Handling Charges

Shipping and Handling Charges to the Continental United States and Canada: Minimum $9.95 (US) per order. For orders with more than 2 books, add $0.50 for each additional item in the order. For Canada orders with more than 2 books, add $1.00 for each additional item in the order.

Shipping and Handling Outside Continental U.S., and Canada Express Shipping: Minimum $25.95 (US) per order. Orders with more than one book, add $3.00 for each additional item in the order.

Shipping options to Alaska, Hawaii and Puerto Rico are UPS Ground, UPS 2nd Day Air and UPS Next-Day Air.  Rates for "outside Continental U.S." apply to orders going to these destinations.

Rush Shipments:
UPS Next Day - above cost plus $20.00 (US).
UPS 2nd Day - above cost plus $15.00 (US).

For other shipping methods (not UPS), SM-S will calculate the actual costs of rush service requested by the customer. In addition, the customer will be charged a $10.00 (US) rush service fee.

SM-S reserves the right to change the fees described here to ensure they represent the charges incurred to ship an item to the Customer in accordance with the delivery times requested by the customer.