About Us
Our Vision, Mission and Values
The Service Management Society, Inc. ("SM-S") is a non-profit corporation organized to support individuals, groups and organizations interested or engaged in furthering their careers in the Service Management profession.
Our Vision
Our vision is to constantly assist the advancement service management professional careers and differentiate their value, making them indispensable in achieving business results, by maintaining a qualification scheme linked to a national and international standards, supported by a body of knowledge relevant to the service management industry.
Our Mission
We shall achieve our vision by fulfilling the following mission statements:
- To promote career and professional development opportunities by providing a community network for service management professionals where personal information related to career and education achievements, current and past experiences, can be exchanged securely and safely
- To develop, evaluate, and disseminate the highest quality, standards-based education curriculum that fosters a service management professional’s lifelong ethical, social, and intellectual development;
- To maintain a comprehensive and universally applicable service management body of knowledge, setting professional standards of recognition, through conducting research and listening to the 'voice of the professional'™.
Our Core Values
Our Vision, Mission and operations are based on the following core values:
- Learning is a life-long process and an opportunity for re-invention, growth, transformation, change, advancement, and credibility within the profession.
- Respect is based on the acknowledgment, recognition and affirmation of each person's cultural diversity, capacity, talents and potential. Respect is consistently demonstrated to all colleagues, fellow professionals, and members.
- Quality is at the heart of everything we do. It's apparent in the competent, caring staff and effective services.
- Service is putting the knowledge needs of our industry first and exceeding their expectations in all of our interactions.
Our core values are as vital to our workplace as they are to our external work.