Certified Lean Service Professional (CLSP)
This is the home page for the Certified Lean Service Manager credential.
Service Management Role
Lean Service Manager role is an important and emerging role within a service organization, integrating the skillsets of a Service Manager and a Lean Service professional. The role applies Lean Thinking and Lean methods to service management initiatives, ensuring a sustained focus on customer satisfaction, customer results, and operational efficiency through the elimination of wasteful activities.
The Lean methods used are universally applicable to all kinds of service organizations, including information technology departments providing information as a service. The role leads and directs the design, development and implementation of a continuous improvement program as the primary means of propelling a self-funding service management initiative.
The primary reference for this role is the Guide to the Universal Service Management Body of Knowledge (USMBOK) publication, and approved Lean Thinking and associated Lean publications. Associates receive a significant discount for the USMBOK to use at specific online stores. The USMBOK details the service management system and the roles involved in a service organization spanning the entire customer and technology continuum.
Eligibility Requirements
High school diploma (or global equivalent), plus 3 years service management experience, plus 18 hours of universal service management and Lean education from an accredited education provider, OR
Bachelor's degree (or global equivalent), plus 18 months service management experience, and 18 hours of universal service management and Lean education from an accredited education provider.
Steps to Obtaining Credential
Complete the application process and meet the eligibility criteria by attending suitable education delivered by an accredited education provider.
Exam Information
3 hours; 150 questions, multiple choice.
Individual Examination Fees (exclusive of proctor fees)
US$ 195 Associate
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US$ 250 non-Associate
Credential Maintenance Cycle and Requirements
This credential is subject to all the terms and conditions of the Society's Continuing Certification Requirements program, consisting of a 3 year renewal cycle, and during that period the aggregation and proof of attaining 60 professional development units.
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